FAQ

How can I contact Lamp Genie?

You can reach us by email at lampgenie144@gmail.com.
Our customer support team is happy to assist you with any questions or concerns regarding your order, products, or general inquiries.

Do you ship worldwide?

Yes, we offer international shipping, including shipping to the United Kingdom.

Where are the products shipped from?

Our lamps and lighting products are shipped from international warehouses to ensure the best availability, variety, and competitive pricing for our customers.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order.

After this time, we are unable to make modifications as the order may already be in processing or shipment.

Once your order has been delivered, you may return it in accordance with our Return & Refund Policy.

Which payment methods do you accept?

We accept the following secure payment methods:

  • VISA

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

  • PayPal

All payments are processed securely.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days, excluding public holidays.

Please allow additional processing time during peak seasons or promotional periods.

Shipping occurs on the business day following order processing.

How long does delivery take?

We aim to deliver orders within 7–10 business days.

Most orders arrive within this timeframe; however, occasional delays may occur due to high demand, customs clearance, or unforeseen logistical issues.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipment date, you are eligible for a full refund.

  • For delayed orders, we may offer a courtesy discount code

  • If a package is confirmed as lost, a refund will be issued

Please contact us at lampgenie144@gmail.com for assistance.

Will customs duties or taxes be charged?

Prices on our website are displayed in British Pounds (GBP) unless stated otherwise.

For international shipments, customs duties, import taxes, or handling fees may apply depending on your country’s regulations. These charges are not covered by Lamp Genie, and we are not responsible for delays caused by customs clearance.

For more information, please contact your local customs authority.

How can I return an item?

To initiate a return, please email us at lampgenie144@gmail.com.

We offer free returns within 100 days of receiving your order.

Defective or incorrect items must be returned before a refund can be processed.
You may also choose to receive a replacement item instead of a refund.

What if the item I received is defective, incorrect, or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately and include:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

The item must be returned before a refund is issued. If preferred, we can send a replacement instead.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

Credit and debit card refunds typically process within 7–10 business days after the returned item is received or the cancellation is approved.

If you have not received your refund after this period, please contact your bank, as processing times may vary.

Security & Privacy

At Lamp Genie, your privacy and security are extremely important to us.
We use secure payment processing and handle all personal information in accordance with applicable UK data protection laws, including the UK GDPR.