FAQ

Are prices displayed in Australian Dollars (AUD)? Yes. To ensure a seamless shopping experience for our Australian customers, all prices on our website are displayed and processed in Australian Dollars (AUD).
Is GST included in the price? Yes. In compliance with Australian tax regulations, all prices shown include 10% GST where applicable. There are no hidden tax surprises at checkout.
Which payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways displayed during the checkout process.

What are the shipping costs to Australia? [Choose one: We offer Free Shipping on all orders to Australia / Shipping is a flat rate of $X AUD per order].
How long will it take to receive my order? Since we ship our curated collection internationally, the total delivery time is:
- Handling Time: 1–3 business days.
- Transit Time: 5–10 business days. On average, you can expect your order within 6 to 13 business days.
Can I track my order? Absolutely. Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor your delivery via our partners (such as Australia Post or DHL).

Will I have to pay import duties? For most orders under the $1,000 AUD threshold, no additional customs duties are usually applied. For orders exceeding this value, the Australian Border Force may apply import duties or processing fees, which are the responsibility of the customer.

What is your return policy for Australia? We offer a 30-day return window. Our policy fully complies with the Australian Consumer Law (ACL). If a product is faulty, damaged, or does not match the description, you are entitled to a repair, replacement, or refund.
How do I return a product? Please contact us at Support@lamp-genie.com to initiate a return. Do not send items to our UK registered office without prior authorization; we will provide you with specific instructions and the correct return warehouse address.
What if my lamp arrives damaged? We take great care in packaging, but if an item arrives broken, please contact us within 48 hours of delivery with photos of the damage. We will prioritize a replacement or refund for you.

Are your products compatible with Australian electricity standards? Yes. We ensure that the lighting products shipped to Australia are compatible with the Australian electrical grid (230V/240V) and include the appropriate fittings or adapters where necessary.
Where is Lamp Genie located? Our headquarters are located in Bristol, United Kingdom. From here, we manage our international logistics and dedicated customer support for our Australian community.