Privacy policy

Last updated: January 28, 2026

Lamp Genie operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth), as well as applicable UK and EU data protection laws.

1. Personal Information We Collect

(Bestaande opsomming behouden: Contact details, Financial information, Account information, Transaction information, Device & Usage information).

2. How We Use Your Personal Information

(Bestaande doeleinden behouden: Providing Services, Marketing, Security, Legal Reasons). Note for Australian Users: When we use your information for direct marketing, we will always provide a clear and free way to opt-out of future communications, in compliance with the Spam Act 2003 (Cth).

3. Disclosure of Personal Information

We may disclose your personal information to third parties, including:

  • Shopify: Our platform provider.

  • Service Providers: Payment processors (e.g., Stripe/PayPal), fulfillment centers, and shipping carriers (e.g., Australia Post, DHL).

  • International Transfers: As a UK-based business using global infrastructure (Shopify), your personal information will be disclosed to recipients outside of Australia, including the United Kingdom, Canada, and the United States. By providing your information, you consent to this cross-border disclosure.

4. Your Rights and Choices

Depending on where you live, you have the following rights:

  • Access & Correction: You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or out of date.

  • Deletion: You may request that we delete your personal data.

  • Opt-out: You may unsubscribe from marketing emails at any time via the 'Unsubscribe' link.

5. Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. However, no internet transmission is 100% secure. We retain your information only as long as necessary for our business purposes or legal requirements.

6. Complaints (Australian Residents)

If you have a complaint about how we handle your personal information, please contact us at Support@lamp-genie.com. We will acknowledge your complaint within 7 days and aim to provide a full resolution within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

7. Contact

For any questions regarding this policy or to exercise your rights, please contact us: Lamp Genie 122 Pen park road, Bristol Avon BS10 6BP, United Kingdom Email: Support@lamp-genie.com Phone: +447423023175