Shipping policy

At Lamp Genie, we are committed to providing reliable, transparent, and efficient shipping for our Australian customers. Please review our shipping terms below before placing your order.

1. Shipping Costs & Destinations

We provide dedicated shipping services from our international warehouse to all states and territories in Australia.

  • Standard Shipping Cost: [Vul hier in, bijv: Free Shipping / of $9.95 AUD]

  • Currency: All shipping rates are displayed and charged in Australian Dollars (AUD).

  • Taxes: For Australian orders, any applicable GST is included in the product price.

2. Order Processing & Cut-off Time

We work hard to get your lamps to you as quickly as possible.

  • Order Cut-off Time: 8:00 PM (AEST - Australian Eastern Standard Time)

  • Handling Time: 1–3 business days (Monday – Friday).

  • Note: Orders placed on Australian or UK public holidays will be processed on the next business day.

3. Delivery & Transit Times

Since we ship internationally to provide you with a curated collection, please note the following estimated delivery windows for Australia:

  • Transit Time: 5–10 business days (Monday – Friday).

  • Total Estimated Delivery Time: 6–13 business days (Handling + Transit).

Please note: While we aim for these timelines, delivery may occasionally be affected by customs clearance or remote area logistics (e.g., WA, NT, or regional QLD).

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can monitor your parcel's journey from our warehouse to your Australian address online.

5. Customs, Duties & GST

  • Orders under $1,000 AUD: Most orders under the $1,000 threshold arrive without additional customs duties.

  • Orders over $1,000 AUD: If your order exceeds $1,000 AUD, it may be subject to import duties or processing fees levied by Australian Customs. These charges are the responsibility of the customer.

6. Address Accuracy & Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address. We cannot ship to PO Boxes or Parcel Lockers for certain larger lighting items; please provide a physical street address where possible.

7. Damaged or Missing Items

If your item arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date: 📧 support@lamp-genie.com