Terms of service

Last Updated: January 28, 2026

Welcome to lamp-genie.com This website is operated by Lamp Genie. Throughout the site, the terms “we”, “us”, and “our” refer to Lamp Genie. By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Online Store Terms & Compliance

By using this site, you confirm that you are at least 18 years of age. You may not use our products for any illegal purpose. For our Australian customers, these terms are governed by the Australian Consumer Law (ACL).

2. Business Information & International Sales

Lamp Genie

  • Website: www.lamp-genie.com

  • Registered Address (Non-Return Address): 122 Pen park road, Bristol BS10 6BP, United Kingdom

  • Email: support@lamp-genie.com

Note on Shipping to Australia: While we are based in the UK, we provide dedicated services to the Australian market. All prices shown to Australian customers are in AUD and include 10% GST where applicable, in accordance with Google Merchant Center requirements and Australian tax law.

3. Australian Consumer Guarantees

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded.

  • If a product fails to meet a consumer guarantee (e.g., it is faulty or not as described), you are entitled to a repair, replacement, or refund.

  • For major failures, you are entitled to a full refund or replacement at your discretion.

4. Modifications to Prices and Services

  • Prices for our products are subject to change without notice.

  • We reserve the right to modify or discontinue the Service.

  • GMC Compliance: The price displayed at the checkout is final. For Australian orders over AUD $1,000, the customer may be responsible for additional customs duties upon entry into Australia.

5. Order Acceptance & Billing

We reserve the right to refuse any order. In the event that we make a change to or cancel an order, we will notify you via the email/billing address provided. You agree to provide current, complete, and accurate purchase and account information for all purchases.

6. Shipping & Delivery (Australia)

Shipping times to Australia are estimates and may vary based on customs processing and local delivery via partners like Australia Post. Please refer to our Shipping Policy for detailed transit times and costs.

7. Prohibited Uses

You are prohibited from using the site for any unlawful purpose, to infringe upon our intellectual property, or to submit false information. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

8. Limitation of Liability

To the extent permitted by law, Lamp Genie shall not be liable for any injury, loss, or claim arising from your use of the service. However, in Australia, our liability is limited to the remedies provided under the Australian Consumer Law.

9. Governing Law

These Terms and your use of this website are governed by the laws of the United Kingdom, but this does not override the statutory rights of consumers in Australia under the Australian Consumer Law.

10. Contact Information

Questions about the Terms & Conditions should be sent to us at: 📧 Support@lamp-genie.com